If you're having trouble installing or updating an app or a space on WebCatalog Desktop, try these steps:
Check your WebCatalog Desktop version:
Ensure you're using the latest version of WebCatalog Desktop. Updating WebCatalog Desktop itself might resolve the issue.
Close the app or space you're updating
If the app you're trying to update is already open, close it and then attempt the update again.
Verify installation permissions
Ensure you have the necessary permissions to install apps on your computer.
If you're using a work device, you might need approval from your IT administrator. Unfortunately, without this permission, you won't be able to proceed.
Restart your computer
Sometimes a simple restart can fix the issue. After restarting, try installing or updating the app again.
Check for antivirus or firewall interference
Some antivirus or firewall programs might block installations or updates. Temporarily disable them and try again, but remember to enable them afterward.
Free up disk space
Low disk space on your computer may prevent installations or updates. Check your available storage and clear some space if necessary.
Check your internet connection
A slow or unstable internet connection can cause updates to fail. Ensure you're connected to a reliable network.
Contact support
If none of these steps work, reach out to our support team for further assistance. Provide details about the issue, including any error messages you received.